Hi! Thanks for shopping at Dakimakura Australia.

We would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product has been opened unless the product is faulty or defective.

If you feel you have received a faulty or defective product, please email us at refunds@dakimakura.com.au for further instructions.

Our 150% satisfaction guarantee

If our products does not meet your expectations we offer two options for you to choose:

1) A 100% refund of the item directly to your account

2) A 150% credit on that item toward your next purchase

e.g. if you bought a $60 body pillow cover that was damaged, we will give you $90 worth of store credit.

In order to be eligible for a refund, you have to return the product within 60 calendar days of your purchase. The product must be in the same condition that you receive it.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. 

If the product is damaged by customer negligence in any way, or you have initiated the return after 60 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.